Raising a project concern
Customers can record a concern against a relevant project stage, explain the issue and upload supporting photographs or documents. The installer can respond, provide evidence and propose a resolution.
Platform review
My New Driveway can review unresolved concerns, contact both parties, keep private administrative notes, record outcomes, issue warnings, suspend an installer or remove Quality Verified status where appropriate.
What the platform does not do
The system records communication and evidence but does not automatically decide fault, provide legal advice or replace court, arbitration, ombudsman, insurer, card-provider or regulatory processes.
Contact
General complaints can be submitted through the contact page.