Valid claim examples
- Invalid telephone number.
- The customer denies submitting the enquiry.
- The location is materially different from the preview.
- The job was already awarded before the lead was sold.
- The project is significantly different from the information shown before purchase.
Claims that are not normally valid
- The installer did not win the work.
- The customer rejected the quotation or later changed their mind.
- The installer contacted the customer too slowly.
- Another installer quoted less.
Outcome
My New Driveway may approve a full credit, partial credit or reject the claim after reviewing the available evidence. Credits cannot be exchanged for cash.