Before you accept a quotation
A clear conversation before work starts helps prevent misunderstandings about preparation, extras, payment and aftercare.
Business and insurance
- What is the legal business name?
- Can I see current public-liability insurance?
- Who will supervise the site?
- Can I see recent comparable projects?
Specification
- What exactly is being excavated and removed?
- What sub-base material and compacted depth are included?
- How will soft ground be dealt with?
- Which surface product, colour and pattern are included?
Drainage and access
- Where will surface water go?
- Are channels, soakaways or permeable layers included?
- How will thresholds and neighbouring land be protected?
- Is machinery access adequate?
Commercial terms
- What deposit is required and why?
- What are the staged payment dates?
- Is VAT included?
- Which changes could create extra charges?
- Who pays council or dropped-kerb fees?
Guarantees and aftercare
- What workmanship guarantee is provided in writing?
- Are manufacturer guarantees separate?
- What maintenance is required?
- How are defects or drainage problems reported and resolved?
Waste and completion
- Is all waste removal included?
- Is the business registered to carry controlled waste where required?
- When can vehicles use the surface?
- What documents will I receive at handover?
Compare the quotation with the estimate
Ask the installer to explain any major difference in measured area, preparation, drainage or specification.